Privacy Policy
Last updated: July 28, 2026
This Privacy Policy explains how Independent Brokerage Alliance (“we”, “us”, “our”) collects, uses, shares, and protects personal information in connection with BrokerBridge, our real estate transaction management platform.
1. Who we are
BrokerBridge is operated by Independent Brokerage Alliance, an alliance of independent real estate brokerages in North Carolina. BrokerBridge is used by licensed real estate agents at our member brokerages, by brokerage staff, and by the clients those agents represent in a real estate transaction.
2. Information we collect
We collect the following categories of personal information:
- Account information. Name, email address, mobile phone number, real estate license number, brokerage affiliation, and profile photo. For agents this is provided by their brokerage at onboarding; for clients it is provided by their agent or by the client directly.
- Transaction information. Property addresses, contract and closing dates, contract prices, transaction status, commission figures, and documents uploaded in connection with a transaction.
- Communications. Messages exchanged between a client and their agent through the platform, and records of the emails and text messages we send you.
- Consent records. When you opt in to text messages, we record the date and time, the IP address and browser used, and the exact consent language shown to you. See Section 5.
- Technical information. IP address, browser type, device type, and pages viewed, collected through server logs and product analytics to keep the service secure and working correctly.
3. How we use information
We use personal information to:
- Provide, operate, and secure the BrokerBridge platform.
- Manage real estate transactions, including tracking deadlines, required documents, and compliance obligations.
- Send you service messages by email and, if you have opted in, by text message — see Section 5.
- Authenticate you and protect accounts against unauthorized access.
- Comply with legal, regulatory, and real estate licensing obligations.
We do not sell personal information, and we do not use it for third-party advertising.
4. How we share information
We share personal information only as follows:
- Within a transaction. Your agent, their brokerage, and brokerage administrative and compliance staff can see information relevant to a transaction you are part of.
- Service providers. Vendors who process data on our behalf and under contract — cloud hosting, database storage, email delivery, text message delivery, and error monitoring. They may use the information only to provide services to us.
- Legal requirements. When required by law, subpoena, or to protect the rights, safety, or property of Independent Brokerage Alliance, our members, or the public.
We do not sell, rent, or trade personal information to third parties for their own marketing purposes.
5. Text messaging and mobile information
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Information sharing with subcontractors in support services, such as our text message delivery provider, is permitted solely to deliver the messages you asked to receive. Those providers are contractually prohibited from using your mobile number for any other purpose.
Text messages are sent only to mobile numbers whose owner has actively opted in through our text message opt-in page, or by an explicit consent checkbox during account setup. Consent is never bundled with another action and is never pre-checked.
When you opt in, we store the date and time of consent, the IP address and browser user agent used to submit it, and the exact disclosure text you were shown. We keep this record for as long as you remain opted in and for four years afterward, so we can demonstrate consent if it is ever disputed.
You can stop messages at any time by replying STOP to any message from us. Reply HELP for help, or contact us at info@iba-nc.com. Message and data rates may apply. See our Terms of Service for the full text messaging terms.
6. Data retention
We keep transaction records for the period required by North Carolina real estate license law and our members’ brokerage record-retention obligations, which is generally at least three years after a transaction closes. Account information is kept while your account is active and for a reasonable period afterward. Text message consent records are kept as described in Section 5.
7. Security
We protect personal information with encryption in transit, encrypted credential storage, role-based access controls that limit what each user can see, multi-factor authentication for privileged accounts, and audit logging. No system is perfectly secure, but we review these controls regularly.
8. Your choices and rights
- Text messages. Reply STOP to any message, or email us, to stop all text messages.
- Email. Use the unsubscribe link in any non-essential email. Transaction and security emails are required to use the service.
- Access, correction, and deletion. Contact us to request a copy of your information, to correct it, or to ask us to delete it. We will honor deletion requests except where we are required to retain records under real estate license law.
9. Children’s privacy
BrokerBridge is not directed to anyone under 18, and we do not knowingly collect personal information from children.
10. Changes to this policy
We may update this Privacy Policy from time to time. We will change the “last updated” date at the top of this page, and for material changes we will notify affected users by email.
11. Contact us
Questions about this policy or about your information: info@iba-nc.com
Independent Brokerage Alliance LLC
4137 Landover Lane
Raleigh NC 27616
Privacy Policy (Independent Brokerage Alliance)
Effective Date: 01/01/2022
Last Updated: 01/01/2022
Independent Brokerage Alliance (“Independent Brokerage Alliance,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, contact us, or use our services (the “Services”).
1) Scope
This Privacy Policy applies to information collected through:
-
Our website and online forms
-
Email, text, phone, and other communications with us
-
In-person interactions and real estate transaction processes
-
Third-party platforms we use to provide Services (for example, transaction management, electronic signature, and document storage tools)
This Policy does not apply to third-party websites, applications, or services that may link to or be integrated with our Services. Those third parties operate under their own privacy policies.
2) Information We Collect
A. Information You Provide to Us
-
Contact information (name, email address, phone number, mailing address)
-
Real estate-related information (property addresses, listing details, transaction timelines)
-
Communications and correspondence you send to us
-
Information required for compliance with legal and regulatory obligations
B. Transaction and Document Information
If you engage in a real estate transaction with us, we may collect and process:
-
Contracts, disclosures, addenda, inspection reports, and related documents
-
Signatures, signing logs, and audit trails
-
Notes, workflow data, and transaction status information
-
Vendor and service-provider information relevant to the transaction
C. Website and Device Information
-
IP address, browser type, device identifiers, and operating system
-
Website usage data such as pages viewed, referring URLs, and interaction data
-
Cookies and similar tracking technologies
D. Information from Third Parties
We may receive information from:
-
Other real estate professionals involved in a transaction
-
Lenders, title companies, closing attorneys, inspectors, appraisers, and contractors
-
Technology, analytics, and marketing service providers
-
Platforms used to manage real estate transactions and documents
3) How We Use Information
We use personal information to:
-
Provide, operate, and improve our Services
-
Communicate with clients, consumers, and transaction participants
-
Manage real estate transactions and related documentation
-
Coordinate with transaction partners and vendors
-
Comply with federal, state, and local laws and regulations, including North Carolina real estate recordkeeping requirements
-
Protect against fraud, unauthorized access, and security incidents
-
Enforce our agreements and internal policies
4) How We Share Information
We do not sell personal information.
We may share information in the following circumstances:
A. Service Providers and Platforms
We may share information with vendors and platforms that help us operate our business, such as transaction management systems, electronic signature providers, document storage services, CRM platforms, and communication tools.
When we use third-party platforms to process transaction documents (including electronic signature and transaction management tools), those platforms may process information as independent controllers under their own privacy policies, or as processors on our behalf, depending on the service and configuration.
B. Transaction Partners
Information may be shared as necessary to facilitate a real estate transaction, including with buyers, sellers, agents, brokers, lenders, title companies, attorneys, inspectors, appraisers, and contractors.
C. Legal and Compliance Purposes
We may disclose information when required to comply with applicable law, regulation, subpoena, court order, or lawful governmental request, or to protect the rights, property, or safety of our clients, our business, or others.
D. Business Transfers
If Independent Brokerage Alliance is involved in a merger, acquisition, reorganization, or sale of assets, personal information may be transferred as part of that transaction.
5) Data Retention
We retain personal information for as long as reasonably necessary to:
-
Provide Services
-
Maintain business and transaction records
-
Comply with legal, regulatory, and professional obligations, including North Carolina real estate record retention requirements
-
Resolve disputes and enforce agreements
Retention periods vary based on the type of information and the nature of the transaction.
6) Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No system or method of transmission is completely secure, and we cannot guarantee absolute security.
7) Cookies and Tracking Technologies
We use cookies and similar technologies to operate our website, understand usage patterns, and improve performance. You may control cookies through your browser settings, though disabling cookies may affect website functionality.
8) Your Rights and Choices
Depending on applicable law, you may request to:
-
Access personal information we hold about you
-
Correct inaccurate information
-
Request deletion of certain information, subject to legal and recordkeeping requirements
-
Opt out of marketing communications
You may unsubscribe from promotional emails using the link provided in those messages. Transactional or service-related communications may still be sent.
9) Children’s Privacy
Our Services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13.
10) North Carolina Notice
Independent Brokerage Alliance operates in North Carolina and complies with applicable federal and North Carolina laws governing privacy, real estate transactions, and recordkeeping.
11) Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The “Last Updated” date reflects the most recent revision. Continued use of our Services constitutes acceptance of any updates.
12) Contact Us
If you have questions or wish to make a privacy-related request, contact us at:
Independent Brokerage Alliance
Attn: Privacy
Email: info@iba-nc.com
Privacy Policy
Last updated: July 28, 2026
This Privacy Policy explains how Independent Brokerage Alliance (“we”, “us”, “our”) collects, uses, shares, and protects personal information in connection with BrokerBridge, our real estate transaction management platform.
1. Who we are
BrokerBridge is operated by Independent Brokerage Alliance, an alliance of independent real estate brokerages in North Carolina. BrokerBridge is used by licensed real estate agents at our member brokerages, by brokerage staff, and by the clients those agents represent in a real estate transaction.
2. Information we collect
We collect the following categories of personal information:
- Account information. Name, email address, mobile phone number, real estate license number, brokerage affiliation, and profile photo. For agents this is provided by their brokerage at onboarding; for clients it is provided by their agent or by the client directly.
- Transaction information. Property addresses, contract and closing dates, contract prices, transaction status, commission figures, and documents uploaded in connection with a transaction.
- Communications. Messages exchanged between a client and their agent through the platform, and records of the emails and text messages we send you.
- Consent records. When you opt in to text messages, we record the date and time, the IP address and browser used, and the exact consent language shown to you. See Section 5.
- Technical information. IP address, browser type, device type, and pages viewed, collected through server logs and product analytics to keep the service secure and working correctly.
3. How we use information
We use personal information to:
- Provide, operate, and secure the BrokerBridge platform.
- Manage real estate transactions, including tracking deadlines, required documents, and compliance obligations.
- Send you service messages by email and, if you have opted in, by text message — see Section 5.
- Authenticate you and protect accounts against unauthorized access.
- Comply with legal, regulatory, and real estate licensing obligations.
We do not sell personal information, and we do not use it for third-party advertising.
4. How we share information
We share personal information only as follows:
- Within a transaction. Your agent, their brokerage, and brokerage administrative and compliance staff can see information relevant to a transaction you are part of.
- Service providers. Vendors who process data on our behalf and under contract — cloud hosting, database storage, email delivery, text message delivery, and error monitoring. They may use the information only to provide services to us.
- Legal requirements. When required by law, subpoena, or to protect the rights, safety, or property of Independent Brokerage Alliance, our members, or the public.
We do not sell, rent, or trade personal information to third parties for their own marketing purposes.
5. Text messaging and mobile information
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Information sharing with subcontractors in support services, such as our text message delivery provider, is permitted solely to deliver the messages you asked to receive. Those providers are contractually prohibited from using your mobile number for any other purpose.
Text messages are sent only to mobile numbers whose owner has actively opted in through our text message opt-in page, or by an explicit consent checkbox during account setup. Consent is never bundled with another action and is never pre-checked.
When you opt in, we store the date and time of consent, the IP address and browser user agent used to submit it, and the exact disclosure text you were shown. We keep this record for as long as you remain opted in and for four years afterward, so we can demonstrate consent if it is ever disputed.
You can stop messages at any time by replying STOP to any message from us. Reply HELP for help, or contact us at info@iba-nc.com. Message and data rates may apply. See our Terms of Service for the full text messaging terms.
6. Data retention
We keep transaction records for the period required by North Carolina real estate license law and our members’ brokerage record-retention obligations, which is generally at least three years after a transaction closes. Account information is kept while your account is active and for a reasonable period afterward. Text message consent records are kept as described in Section 5.
7. Security
We protect personal information with encryption in transit, encrypted credential storage, role-based access controls that limit what each user can see, multi-factor authentication for privileged accounts, and audit logging. No system is perfectly secure, but we review these controls regularly.
8. Your choices and rights
- Text messages. Reply STOP to any message, or email us, to stop all text messages.
- Email. Use the unsubscribe link in any non-essential email. Transaction and security emails are required to use the service.
- Access, correction, and deletion. Contact us to request a copy of your information, to correct it, or to ask us to delete it. We will honor deletion requests except where we are required to retain records under real estate license law.
9. Children’s privacy
BrokerBridge is not directed to anyone under 18, and we do not knowingly collect personal information from children.
10. Changes to this policy
We may update this Privacy Policy from time to time. We will change the “last updated” date at the top of this page, and for material changes we will notify affected users by email.
11. Contact us
Questions about this policy or about your information: info@iba-nc.com
Independent Brokerage Alliance LLC
4137 Landover Lane
Raleigh NC 27616
Privacy Policy (Independent Brokerage Alliance)
Effective Date: 01/01/2022
Last Updated: 01/01/2022
Independent Brokerage Alliance (“Independent Brokerage Alliance,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, contact us, or use our services (the “Services”).
1) Scope
This Privacy Policy applies to information collected through:
-
Our website and online forms
-
Email, text, phone, and other communications with us
-
In-person interactions and real estate transaction processes
-
Third-party platforms we use to provide Services (for example, transaction management, electronic signature, and document storage tools)
This Policy does not apply to third-party websites, applications, or services that may link to or be integrated with our Services. Those third parties operate under their own privacy policies.
2) Information We Collect
A. Information You Provide to Us
-
Contact information (name, email address, phone number, mailing address)
-
Real estate-related information (property addresses, listing details, transaction timelines)
-
Communications and correspondence you send to us
-
Information required for compliance with legal and regulatory obligations
B. Transaction and Document Information
If you engage in a real estate transaction with us, we may collect and process:
-
Contracts, disclosures, addenda, inspection reports, and related documents
-
Signatures, signing logs, and audit trails
-
Notes, workflow data, and transaction status information
-
Vendor and service-provider information relevant to the transaction
C. Website and Device Information
-
IP address, browser type, device identifiers, and operating system
-
Website usage data such as pages viewed, referring URLs, and interaction data
-
Cookies and similar tracking technologies
D. Information from Third Parties
We may receive information from:
-
Other real estate professionals involved in a transaction
-
Lenders, title companies, closing attorneys, inspectors, appraisers, and contractors
-
Technology, analytics, and marketing service providers
-
Platforms used to manage real estate transactions and documents
3) How We Use Information
We use personal information to:
-
Provide, operate, and improve our Services
-
Communicate with clients, consumers, and transaction participants
-
Manage real estate transactions and related documentation
-
Coordinate with transaction partners and vendors
-
Comply with federal, state, and local laws and regulations, including North Carolina real estate recordkeeping requirements
-
Protect against fraud, unauthorized access, and security incidents
-
Enforce our agreements and internal policies
4) How We Share Information
We do not sell personal information.
We may share information in the following circumstances:
A. Service Providers and Platforms
We may share information with vendors and platforms that help us operate our business, such as transaction management systems, electronic signature providers, document storage services, CRM platforms, and communication tools.
When we use third-party platforms to process transaction documents (including electronic signature and transaction management tools), those platforms may process information as independent controllers under their own privacy policies, or as processors on our behalf, depending on the service and configuration.
B. Transaction Partners
Information may be shared as necessary to facilitate a real estate transaction, including with buyers, sellers, agents, brokers, lenders, title companies, attorneys, inspectors, appraisers, and contractors.
C. Legal and Compliance Purposes
We may disclose information when required to comply with applicable law, regulation, subpoena, court order, or lawful governmental request, or to protect the rights, property, or safety of our clients, our business, or others.
D. Business Transfers
If Independent Brokerage Alliance is involved in a merger, acquisition, reorganization, or sale of assets, personal information may be transferred as part of that transaction.
5) Data Retention
We retain personal information for as long as reasonably necessary to:
-
Provide Services
-
Maintain business and transaction records
-
Comply with legal, regulatory, and professional obligations, including North Carolina real estate record retention requirements
-
Resolve disputes and enforce agreements
Retention periods vary based on the type of information and the nature of the transaction.
6) Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No system or method of transmission is completely secure, and we cannot guarantee absolute security.
7) Cookies and Tracking Technologies
We use cookies and similar technologies to operate our website, understand usage patterns, and improve performance. You may control cookies through your browser settings, though disabling cookies may affect website functionality.
8) Your Rights and Choices
Depending on applicable law, you may request to:
-
Access personal information we hold about you
-
Correct inaccurate information
-
Request deletion of certain information, subject to legal and recordkeeping requirements
-
Opt out of marketing communications
You may unsubscribe from promotional emails using the link provided in those messages. Transactional or service-related communications may still be sent.
9) Children’s Privacy
Our Services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13.
10) North Carolina Notice
Independent Brokerage Alliance operates in North Carolina and complies with applicable federal and North Carolina laws governing privacy, real estate transactions, and recordkeeping.
11) Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The “Last Updated” date reflects the most recent revision. Continued use of our Services constitutes acceptance of any updates.
12) Contact Us
If you have questions or wish to make a privacy-related request, contact us at:
Independent Brokerage Alliance
Attn: Privacy
Email: info@iba-nc.com